Refund policy
Thank you for shopping with HIS First Designs. Because every item is made to order just for you, please review our policy carefully before purchasing.
1. Made-to-Order Items All of our products are custom printed on demand. As a result, we do not accept returns or exchanges due to:
- Incorrect size selected by the customer
- Change of mind after purchase
- Minor color variations due to screen display differences
Please refer to our size guides before ordering.
2. Damaged or Defective Items If your item arrives damaged, defective, or with a print error, we will make it right. Please contact us within 15 days of delivery at customerservice@hisfirstdesigns.com with:
- Your order number
- Three photos of the damaged or defective item showing the issue.
We will offer a replacement or full refund at no cost to you.
3. Wrong Item Received If you received the wrong item, contact us within 15 days of delivery and we will send the correct item or issue a full refund.
4. Lost Packages If your package is marked as delivered but you haven't received it, please first check with neighbors and your local carrier. If it still cannot be located, contact us and we will investigate and work toward a resolution.
5. Refund Processing Approved refunds will be issued to your original payment method within 5–10 business days depending on your bank or card provider.
6. Non-Returnable Items The following are not eligible for return or refund:
- Items returned without prior authorization
- Items damaged due to customer misuse or improper care
- Orders with incorrect addresses provided by the customer
7. Contact Us For any questions or concerns about your order, reach out to us at: customerservice@hisfirstdesigns.com We're here to help and want every customer to love what they receive. 🙏